Merchandise: tees & physical prints
This section applies to physical goods. The numbered creative-service sections below do not determine merchandise return eligibility.
Cancellations and size changes
Items are made to order. Contact info@sleepmills.com promptly to cancel or correct an order. If production has not begun, we will cancel and refund the order in full. Once production has begun, we cannot accept cancellations, size exchanges, or returns for a change of mind. Check your selection and shipping address before paying.
Damaged, defective, or incorrect items
Contact Sleepmills promptly with your order reference, a description, and clear photos of the item and packaging. Please report an issue within 14 days of delivery so we can investigate it with our production partner. If the item is defective, damaged, or materially different from your order, we will arrange a replacement or an appropriate refund. This reporting request does not reduce rights that cannot be waived. Do not mail a return without instructions from Sleepmills.
Shipping and delays
Online tee checkout serves U.S. states and Washington, D.C. Standard shipping is $9.95 for the first tee and $4.95 for each additional tee in the same order. Each checkout covers one edition and size. Print shipping is stated in the individual quote. Production and shipping are separate; the shipping estimate shown at purchase controls. If we cannot ship within the promised time, we will offer a revised date and the choice to accept the delay or cancel for a prompt refund. Where no shipping time is stated, the applicable 30-day shipment rule applies.
For a missing parcel or an address problem, contact us with your order reference. We will investigate with the fulfillment partner. A corrected address may involve additional shipping charges, which we will explain before asking you to pay. Refunds are submitted to the original payment method; your payment provider controls when they appear.
1. Before payment
You may abandon or ask Sleepmills to cancel an unpaid request or quote at any time. Because no payment was captured, no refund is needed. An unpaid request does not obligate you to proceed.
2. After payment, before production begins
If you request cancellation before Sleepmills begins production, Sleepmills will provide a full refund of the amount paid to Sleepmills for that order. Contact support promptly because custom work may begin soon after verified payment.
A request is considered in production when research, writing, generation, recording, editing, asset acquisition, or another order-specific production task has begun—not merely when the website status is refreshed.
3. After production begins
Once production has begun, a full refund is not guaranteed because custom work and nonrecoverable production costs may already exist. Sleepmills will review the completed work, committed costs, reason for cancellation, and whether any useful deliverable can still be provided.
Sleepmills may offer a partial refund, an agreed change in scope, delivery of completed work, or no refund where the confirmed work has been substantially performed. This does not limit consumer rights that cannot legally be waived.
4. Missing, inaccessible, or materially incorrect delivery
Contact Sleepmills within 14 days after delivery if files are missing or inaccessible, or if the result materially fails to match the confirmed scope. Sleepmills will first make a reasonable effort to restore access, replace a damaged file, correct an error, or bring the delivery into the agreed scope.
A preference change, new creative direction, new chapter, additional image, new narration, expanded research, new file format, or other work outside the accepted scope is not automatically a defect or included revision. Sleepmills may quote that work separately.
If Sleepmills cannot reasonably correct a material failure to deliver the agreed scope, Sleepmills may provide an appropriate partial or full refund.
5. When Sleepmills cannot deliver
If Sleepmills cancels a paid order before providing the agreed deliverable because the work cannot be completed, Sleepmills will issue a full refund for that order. An accidental duplicate payment will also be refunded after it is verified.
Approved refunds are sent to the original PayPal payment method. PayPal or the customer’s financial institution controls when the funds become visible. Sleepmills will provide confirmation when the refund is submitted.
Monthly supporter membership
Supporter membership is a recurring contribution rather than a custom-service order. You may cancel future charges from the membership page or in PayPal. Cancellation does not automatically reverse a charge that has already occurred. If you were charged twice, did not authorize a payment, or have another payment concern, contact Sleepmills promptly; we will review it and issue a refund where appropriate. This does not limit rights available through PayPal or applicable law.
6. How to request cancellation or a refund
Email info@sleepmills.com from your account email when possible. Include the request identifier, the reason for the request, and whether you want production stopped immediately.
Do not send your password, PayPal password, complete card number, or password-reset link. Sleepmills may ask for reasonable account or transaction details to verify the request.
Sleepmills aims to acknowledge the request within two business days. Contacting Sleepmills first may resolve access or delivery problems faster, but this policy does not remove dispute or consumer-protection rights available through PayPal or applicable law.